Refunds and cancellations

Effective 13 November 2026.

Nothing is sold on this website. You buy our programmes on our members' platform when they open, and this policy applies to those purchases. The seller is CHOICE POINT W.L.L, commercial registration 179276, Kingdom of Bahrain. Prices are in US dollars.

This policy gives you at least what the law of your country gives you. If your local law gives you more, you get that too.

In short

The Self-Guided programme

• Within 14 days of buying, you get a full refund as long as you've completed no more than two of the six modules.
• When you buy, you choose to start straight away. You agree that once you've gone past module two, the 14-day right ends.
• After 14 days, the programme is yours and there's no refund.

The live 3-month programme

• Up to 14 days before the first live session: a full refund.
• Less than 14 days before, or after it has started: no refund, but you can move once to the next intake at no cost.
• If you buy less than 14 days before the start, you still have 14 days from buying to cancel. We refund the price less a fair share for the live sessions already held.
• Recordings are part of the programme. Missing a live session doesn't earn a refund.

The CHOICEpoint Community

• Cancel at any time in your account, or by email. Access runs to the end of the month you've paid for, and you won't be charged again.
• Your first month: within 14 days of your first payment, we refund it in full if you'd rather not stay.
• After that we don't refund part-months.
• If a programme moves you into the Community when it ends, we email you at least 7 days before your first Community payment, with a link to cancel. Cancel before that date and you won't be charged.
• Price changes: we give you at least 30 days' notice by email. You can cancel before the new price applies.
• Failed payments: we'll try again and email you. If payment still fails, your access pauses until it's sorted.

The teacher training, Middle East founding cohort

The same terms apply to the Netherlands intake (EUR 6,000, or 12 payments of EUR 500).

The training has its own written agreement, which you sign when you're accepted. It sets out the full terms. In short:

• Within 14 days of signing: cancel for a full refund of what you've paid, as long as Phase 1 hasn't begun.
• Up to 30 days before Phase 1: a full refund of what you've paid.
• Less than 30 days before Phase 1: no refund, but you can defer once to the next cohort.
• After Phase 1 starts: you can leave by telling us in writing. You pay up to the end of the phase you're in. Later phases, and their instalments, are cancelled.
• On the 12-payment plan: payments continue as agreed while you're in the training. A missed payment pauses your place until it's paid. The certificate is issued once the training is paid in full.

When we change or cancel

• If we cancel or postpone a programme, you choose a full refund or a place on the new dates.
• If we move a live session online for reasons outside our control (illness, travel bans, safety), the programme continues online. If you can't take part online, we refund the part not yet delivered.

Illness, bereavement and visas

• If you're seriously ill, in hospital, or a close family member dies, tell us. We'll move you to a later intake or refund the part not yet delivered, with no fee.
• If you're refused a visa for in-person training days in Bahrain, send us the refusal. We'll refund in full or move you to another cohort.

What we don't refund

• Travel, accommodation and visa costs, in any case, including when we change dates. We recommend travel insurance.
• Access removed for breaking the Community guidelines (for example harassment, sharing other members' details, or reselling our content).
• Bank or card charges your own bank adds, and changes in exchange rates.

Problems with what we provided

If something we provided didn't work as described, tell us. We'll fix it, provide it again, or refund the affected part. This is separate from, and in addition to, everything above.

How refunds are paid

To the card or account you paid with, in US dollars, within 14 days of agreeing the refund. If someone bought for you, the refund goes to them.

Before you go to your bank

Please email us first. A card dispute freezes your account while it's investigated, and we can almost always sort it out faster by email.

How to ask

Email [email protected] with your name, what you bought and when. We'll reply within 3 working days.